IT Support Specialist - Fast-Growing ISO-Certified Company

Join a dynamic, ISO 9001 & 45001 certified fast-growing company as an IT Support Specialist in Jakarta Utara! This is your chance to be part of a forward-thinking organization that values innovation, efficiency, and employee well-being. As an IT Support Specialist, you will be the backbone of our IT infrastructure, ensuring smooth operations and supporting our team's daily activities. Our company, Pengiklan Anonim, is committed to fostering a culture of continuous learning and growth, making it an ideal place for professionals looking to advance their careers.

In this role, you will be responsible for providing technical support to our employees, troubleshooting hardware and software issues, and maintaining our IT systems. You will work closely with various departments to ensure that our IT environment is optimized for productivity. Our office is located at Jl. Raya Bekasi Km. 24.6, Jakarta Utara, providing a convenient and comfortable work environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to employees, including troubleshooting hardware and software issues.
• Maintain and update our IT systems, including servers, workstations, and network devices.
• Install, configure, and manage software applications and licenses.
• Monitor system performance and proactively address any potential issues.
• Assist with data backup and recovery processes to ensure data integrity.
• Document IT processes, procedures, and troubleshooting steps for future reference.
• Collaborate with other departments to ensure IT systems meet their needs.
• Stay updated with the latest IT trends and technologies to continuously improve our IT infrastructure.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support roles.
• Proficient in using ITIL framework and best practices.
• Familiarity with Windows Server, Active Directory, and network protocols.
• Experience with ticketing systems such as ServiceNow or Jira.
• Knowledge of cloud services and virtualization technologies.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals are a plus.
• Strong problem-solving skills and attention to detail.

🛠️ Keahlian

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